Refund Policy
Last updated: 2026-09-12
This Refund Policy explains when you can receive a refund, how refunds are issued, and how long each step takes. It works together with our Returns & Exchange, Order Cancellation, and Shipping policies.
When you can receive a refund
BUYLCR issues refunds in the following situations:
- An order you cancelled before shipment
- A returned item that passes inspection within the 90-day return window
- An item that arrives damaged, defective, or significantly not as described
- A package confirmed lost by the carrier, or undelivered well beyond the estimated window
- An order we cannot fulfill, or an obvious pricing error we correct before shipment
- A duplicate or over-charged payment
Refund methods
Refunds are issued to your original payment method whenever possible. If you paid by card, the refund returns to the same card; if you paid with a digital wallet such as PayPal, Apple Pay, or Google Pay, the refund returns to that wallet.
For buy-now-pay-later orders (Klarna, Afterpay, Affirm, and similar), refunds adjust or cancel the remaining installments according to the provider's terms; already-paid installments are returned to your original payment method.
Where an original-method refund is unavailable (for example, an expired card), support will arrange a reasonable alternative with you.
Refund timelines
After a refund is approved, BUYLCR issues it within 1–3 business days. How quickly it appears depends on the payment provider:
- Digital wallets: usually within 24–72 hours
- Credit and debit cards: about 3–10 business days depending on the issuing bank
- Buy-now-pay-later providers: per the provider's schedule, typically 5–10 business days
Full and partial refunds
Approved returns in original condition receive a full refund of the item price and applicable taxes.
Partial refunds may apply when: parts or accessories of the item are missing; the item shows signs of use beyond simple inspection; or a change-of-mind return requires return-shipping deduction. Any deduction is explained before the refund is processed.
Original shipping fees are refunded when the return is due to our error (wrong, damaged, or defective item).
Promotions, discounts, and bundles
When an item bought with a discount or promotion is refunded, the refund is based on the amount actually paid for that item, not its list price. For bundle promotions, returning one item may reduce or cancel the bundle discount for the kept items; support will explain the exact amounts before processing.
How to check your refund status
Open Orders & Account to see the refund status of each item. Once BUYLCR issues the refund, the status shows as refunded, and your payment provider's statement will reflect it within the timelines above.
If a refund is marked as issued but has not appeared after 10 business days, contact support with your order number and we will provide the provider's refund reference for you to check with your bank.
Need more help?
Visit Support center for FAQs, or chat with BUYLCR support online.
Company Information
Operator and contact details for all BUYLCR policies and services.
- Operating Company:
- LILIANG INC
- Address:
- 891 S University Blvd, Denver, CO 80209, USA
- Email:
- [email protected]
- Phone/WhatsApp:
- +86 180 5995 93803click to chat